A qualitative and quantitative design was utilized to gain insight into employee " mental model and its relationship with individual process , organizational process , coping strategies and organizational outputs . five - step study was carried out in order to achieve the research purpose 在文献回顾和理论分析的基础上,本研究自编了《心智模式子问卷》 ; 《个人因素子问卷》 ; 《组织因素子问卷》 ; 《行为效标子问卷》 。